Agero/MOTER partnership combines accident support and claims intelligence

A partnership between Agero and MOTER will combine roadside assistance, accident support, claims intelligence, and driver engagement into one platform, according to a press release. 

The collaboration follows Agero’s acquisition of Urgently, a digital roadside assistance platform. Agero brings a nationwide service network, and MOTER offers connected vehicle intelligence, claims visualization, and driver risk technologies, the release states. 

“We’re helping insurers and automakers accelerate claims response, improve visibility into vehicle incidents, and deliver more proactive support when drivers need it most,” said Harrison Russell, Agero Automotive chief client officer, in the release. 

The integration enables connected vehicle incidents to trigger digital roadside and accident assistance automatically while also creating a data-backed claims package, the release states. It adds that expedited first notice of loss (FNOL) and claim triage help insurers shift from reactive claims handling to a more proactive, streamlined response model that reduces friction and limits fraud exposure while improving the policyholder experience. 

MOTER is also advancing driver engagement technologies that provide real-time coaching and feedback around risky driving behaviors, according to the release. 

“Today’s drivers increasingly expect more connected, transparent, and technology-enabled service experiences, while insurers and automakers are under pressure to improve efficiency and strengthen customer loyalty,” Russell said in the release. “By combining Urgently’s digital roadside assistance platform, Agero’s nationwide network and accident management expertise, and MOTER’s connected vehicle intelligence, we’re helping insurers and automakers accelerate claims response, improve visibility into vehicle incidents, and deliver more proactive support when drivers need it most.”

Adrian Thompson, MOTER chief sales officer, said the company sought a roadside assistance partner with the technology, nationwide scale, and operational flexibility to support their embedded insurance and mobility programs. 

“The combination of Urgently’s digital roadside assistance platform and Agero’s extensive service network, automotive expertise, and operational experience made them a strong fit for our long-term vision,” Thompson said in the release. “Together, we can help insurers and automakers simplify claims operations, improve driver engagement, and bring new connected insurance experiences to market more efficiently.”

Agero already supports two-thirds of the top auto insurers in North America, the release states. This includes managing about 14 million annual roadside events and more than 1 million collisions across more than 150 million vehicles. 

That portfolio was expanded with the acquisition of Urgently, it adds. 

MOTER also works with several leading automotive, insurance, and technology organizations, the release states. This includes Ride Yellow, Aioi Nissay Dowa Insurance (ADI), Sonatus, Guidewire, and May Mobility. 

According to the release, the partnership supports the growing shift toward embedded and OEM-branded insurance experiences. This includes automakers seeking technology partners that can deliver scalable, customer-focused insurance and mobility programs. 

Key programs in the partnership include: 

• • “Claims Visualization Tool: MOTER’s platform can pull data directly from connected vehicles to digitally reconstruct accident events, helping insurers reduce fraud exposure, improve claims efficiency, and speed resolution. Preliminary feedback from a trial with a top personal auto carrier showed a reduction in claims cycle times of up to three days.
  • “DriveSage and RiskSage Apps: These mobile driver coaching and safety applications are designed to score driving performance and provide real-time feedback on risky driving behavior. RiskSage also leverages in-vehicle dash cam integrations to enhance visibility and driver insights.
  • “Proactive Crash-to-Care: When a crash is identified by a connected vehicle or mobile app, the program can automatically initiate digital assistance workflows, including accident support services, roadside dispatch, and streamlined claims intake.
  • “Tailored Experiences for Connected and EV Drivers: These program options are designed to support modern vehicle ownership experiences, including home EV charger coverage options, OEM parts preferences for repairs, and vehicle replacement benefits following total-loss events.”

For more details about the partnership, visit agero.com/insurance.

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Logo courtesy of Agero.