CCC reports ‘strong’ Q3, ‘accelerating’ AI-powered tool use

CCC Intelligent Solutions has reported “strong” Q3 results that “underscore the strength of our platform and the scalability of our model and the growing demand for AI-driven innovation across the insurance economy,” according to Chairman and CEO Githesh Ramamurthy.

He shared during a Q3 earnings call with investors last week that revenue was $267 million, up 12% year over year and ahead of CCC’s guidance range. Adjusted EBITDA was $110 million, also ahead of the company’s guidance range, and adjusted EBITDA margin was 41%.

“A recurring theme in CCC’s four decades is the evolution of individual solutions into a connected platform,” Ramamurthy said. “The most recent evolution is with our AI-based solutions, which are following a similar trajectory as previous growth cycles. Starting with the launch of Estimate-STP in late 2021, we’ve expanded vision AI use cases to create a powerful AI layer that enhances our core software with advanced capabilities in routing, estimating, and workflow. These capabilities are seamlessly connected through our event-based overlay, IX Cloud, which links more than 35,000 businesses across the CCC network.

“When multiple solutions are used together, it creates a compounding effect, reducing cycle time across the ecosystem and improving outcomes for insurers, repairers, and consumers alike. We continue to see good engagement from our auto physical damage or APD insurance clients in Q3 with multiple renewals and contract expansions.”

He added that CCC saw the continued adoption of its latest solutions by repair facilities during Q3. For example, Build Sheets is now in use by more than 5,500 repair facilities, up by about 500 over Q2, Ramamurthy said.

“Usage of our photo AI-powered estimating tool, Mobile Jumpstart, is also accelerating,” he said. “In September, we surpassed an annualized run rate of over 1 million AI-based repair estimates generated using Mobile Jumpstart. Jumpstart enables repairers to cut estimate preparation time from 30 minutes to under two, freeing up technicians and accelerating cycle times.”

Brian Herb, CCC’s executive vice president, CFO, and chief administrative officer, reported that industry claim volumes in Q3 declined 6% year over year, compared to a 9% decline in Q1 and an 8% decline in Q2.

“The trend continues to represent approximately a 1 percentage point headwind to growth, consistent with the impact we experienced in the first half of the year,” he said.

As for outlook, Herb said beginning in Q4, CCC expects revenue to fall between $272 million and $277 million, representing 10–12% year-over-year growth.

“We expect adjusted EBITDA of $106 million to $111 million, a 40% adjusted EBITDA margin at the midpoint,” he said. “For the full year 2025, we are raising the low end of our guidance range and maintaining the upper end for both revenue and adjusted EBITDA.

“We are raising the low end of our full-year revenue guidance range to reflect strong performance in Q3 and maintaining the upper end of the range because of a slightly softer contribution from EvolutionIQ. Overall, the pace and scale of new business wins, renewals, and contract expansion across the core business and EvolutionIQ reinforce our confidence in our long-term growth as we head into 2026.”

Ramamurthy told investors that he and Tim Welsh, CCC’s new president, have met with dozens of clients over his first six months with the company.

“These conversations were invaluable and had three takeaways,” he said. “The first is that our insurance customers are increasingly focused on the affordability of their products. A recent Guardian Service study found that 1 in 4 Americans have downgraded or dropped insurance to free up cash, and 1 in 3 would temporarily go without coverage to afford basic necessities. This underscores a critical question our clients are asking: how can CCC help improve operational cost efficiency to make insurance more affordable for consumers?

“The second takeaway is that our clients are intent on leveraging the opportunities presented by the current wave of technology-driven transformation. AI creates new possibilities for handling claims and new opportunities for participants in the CCC ecosystem to collaborate… The third takeaway is that our clients want us to do more with them… Clients are asking us to provide solutions that integrate more deeply across their operations and ecosystems, as well as work closely with them to help shape the future of insurance.”

Ramamurthy noted that CCC has separated the previously combined roles of chief product officer and chief technology officer, and is actively recruiting to fill both positions.

“This structural change enables greater focus and specialization across both functions, which we believe will drive stronger execution, enhance client satisfaction, and elevate the consumer experience,” he said.

On Monday, CCC announced plans to integrate OEC’s RepairLogic planning solution into its collision repair platform, CCC One, which it says will streamline repair planning, estimating, and documentation for repair facilities. The integration is expected to roll out in early 2026.

CCC also recently announced integration with Opus IVS, which brings Opus IVS ADAS Map to the CCC One platform.