State Farm plans to increase claims staff by 10% throughout 2027
State Farm plans to add about 3,000, or 10%, claims staff throughout 2027, according to a press release.
“The company is investing in training, developing, and recruiting more Good Neighbors to help people recover from the unexpected and serve its expanding customer base and their needs,” the release states.
State Farm says it currently has about 30,000 claims employees throughout the country. It adds that the planned growth represents an investment in growing and serving more customers.
The company handles about 11 million claims annually or 30,000 per day, the release states.
“The people who work in claims at State Farm are on the front lines of delivering the promise we make to our customers,” said Chris Schell, State Farm executive vice president, in the release. “When someone experiences an accident, storm, or other unexpected loss, they need knowledgeable people — supported by leading technology — who are ready to help. We’re investing in our Claims team so we can continue delivering the service our customers expect while giving our employees greater capacity to learn, develop, and build their careers.”
State Farm says the additional capacity reflects State Farm’s continued growth and the evolving complexity of the claims environment.
“New vehicles and technology, changing repair methods, and increasingly significant severe weather events continue to change the skills and capabilities required of claims professionals,” the release adds.
The release notes that the company’s new Human + Digital approach will continue pairing better tools and technology with people’s judgment, experience, and human connection.
State Farm’s CEO, Jon Farney, announced a company transformation into “A Next Gen Good Neighbor” in May. A press release that followed launched the concept “Human + Digital.”
Later that month, State Farm announced changes to pay for 19,000 agents, resulting in pay reductions for many.
Last month, a blog post by Kristyn Cook, State Farm executive vice president and chief agency, sales, and marketing officer, said that after meeting with agents about the new Human + Digital approach, some adjustments had been made. The post didn’t detail what those adjustments are.
Schell said, in the recent release, that the company has talented people who care deeply about helping customers.
“We continue to invest in our people to ensure they have the capacity, tools, and opportunities they need to do their best work today and into the future,” Schell said.
Hiring is already underway, the release notes.
Image
Photo courtesy of youngvet/iStock