Allstate pays Virginia woman’s full repair bill after she goes to local media
A Virginia woman went to a local news station after Allstate refused to pay her full repair bill, according to a newscast from 12 On Your Side.
The woman, Tina Kelley, told reporters that a day after their newscast aired, the insurance company cut a check to pay her bill in full.
Kelley told the reporters that she was driving in the left-hand lane on Interstate 295 when another vehicle in the center lane moved over into her lane.
“He hit me in the grass,” Kelley said. “But he was very apologetic.”
She added that the driver, insured by Allstate, said her vehicle was in his blind spot.
The driver also told the insurance company that she couldn’t avoid the collision, the newscast says. It adds that Allstate later said Kelley “failed to take appropriate evasive action in an attempt to avoid a collision.”
The newscast says Allstate agreed to only pay 85% of the claim.
Kelley reached out to the news station and the Virginia Bureau of Insurance.
12 On Your Side says it reached out to Allstate on April 6. It adds that on the same day, Allstate notified Kelley that she wouldn’t pay any of the claim.
The news report says that the next day, an Allstate spokesman wrote to reporters and said that the company addressed the claim according to the customer’s policies.
“Our segment aired on the seventh, and then I got a check cut on the eighth,” Kelley said. “They sent me a paper check for the 15%.”
Earlier this year, a New Jersey man called local news after his vehicle was totaled while parked in front of his house.
According to ABC 7, the driver of the vehicle that collided with his was insured by State Farm.
State Farm assessed the accident with only 20-30% negligence against its insured driver. It encouraged Howard to reach out to his insurance company, Plymouth Rock.
Plymouth Rock also refused to pay for the vehicle damage initially. It later stated the news station, stating that it completed an independent review and determined that its insured driver did not bear primary responsibility for the incident. However, they would work to resolve the matter for Howard by settling the total loss of the vehicle, arranging its removal from storage, and covering all related fees.
“As the other driver was determined to be primarily at fault, we will seek reimbursement through arbitration with that driver’s insurer,” ABC 7 reports Plymouth Rock said.
State Farm’s public relations department noted that it couldn’t discuss specific claim details with the news station but stated it was working toward an appropriate solution. It also told the news station to encourage the individual to reach out directly to his own insurance company.
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