IGA takes next steps in legal action against alleged ‘monopolistic practices’

The Independent Glass Association (IGA) says it plans to issue affidavits to all individuals and shops that have previously submitted reports through the IGA “Don’t Get Steered” program.

In March, IGA filed an antitrust complaint against Safelite Group with the Office of Policy and Coordination Bureau of Competition following an announcement that State Farm would switch from LYNX Services to Safelite Solutions as its third-party administrator (TPA). In July, shortly after the new agreement with State Farm began, IGA requested a temporary moratorium from the FTC and DOJ to halt alleged anti-competitive behavior by Safelite Solutions.

IGA says the action is a critical and necessary phase as its ongoing Federal Trade Commission (FTC) and Department of Justice (DOJ) complaints continue, according to a press release from the association.

“These affidavits will ensure that submitted evidence meets the strict procedural standards required for regulatory, investigative, and judicial review,” the release states.

The affidavits will be used in conjunction with an upcoming federal court filing that IGA says directly impacts independent auto glass shops, consumer choice, and the operation of claims, referrals, and networks nationwide.

IGA shared on Monday that its Board of Directors had unanimously approved “Operation Daylight,” which it states will allow the legal action.

“Through this filing, the IGA will be formally requesting that a judge order the release of key documents that form part of the foundation of both the FTC and DOJ complaints,” the release states.

According to a March 28 IGA letter, the association has “serious concerns regarding the increasing market dominance and potential monopolistic practices of the Safelite Group and its affiliated entities within the auto glass repair and replacement industry.”

Gary Hart, IGA executive director, added in the release, “The IGA remains steadfast in our position of ensuring a fair, open, and competitive marketplace for the auto glass industry in the United States. “What we are building is being done the right way; methodically, lawfully, and in a way that protects every shop and individual who has trusted us with their evidence.”

IGA also noted in the release the significant progress it has made over a relatively short time period.

“We are incredibly proud of the work that has been accomplished in just nine months since these complaints were first brought forward,” IGA stated in the release. This effort was never going to be a sprint; it is, and always has been, a marathon. Each step builds the foundation for long-term reform.”

While the affidavit process advances existing cases, the IGA reaffirmed that new evidence remains essential.

The association continues to seek active reporting on:

• • Insurance steering
  • Late and short payments
  • Authorization delays and denials
  • Claims handling interference
  • Repair and replacement restrictions

To further enhance transparency, interaction, and reporting tools, the IGA says it will also launch a fully updated “Don’t Get Steered” portal at the beginning of 2026. It will garner greater engagement, tracking, and collaboration between reporting shops, regulators, and the association, according to the release.

“The strength of this movement comes directly from the shops who speak up,” Hart said in the release. “Every affidavit, every report, and every documented case helps move this industry closer to real accountability and meaningful change.”

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